INFO Service

1. Purpose and Functions of the Info Service

The Info Service is a multilingual virtual assistant that works 24/7 and can help hundreds of visitors at the same time.

It quickly provides visitors with all important information about your building, event, or public space:

helps people navigate the area;
shows schedules, routes, and available services;
connects visitors to staff when needed.

Additionally, the service:

suggests improvements for navigation and customer experience;
reduces the workload on staff;
improves the overall quality of information services;
works reliably without breaks, errors, or downtime.

2. Features and Capabilities

Technical options:

Handles many visitor requests at the same time.
Supports up to 200 information pages (HTML/PDF).
Up to 20 extra pages with detailed content.
Up to 50 text documents (15,000 characters each).
Instant access to all information (“perfect memory”).

3. Benefits

Clear and accurate information.
Significant reduction in workload for staff.
Minimal errors — follows all instructions exactly.
Fast integration.
High speed of processing requests.
Lower HR and training costs.
Better automation and higher service quality.

4. Deployment and Pricing

The service can be set up independently, or we can fully configure it for you.

Full setup: $350
Monthly subscription:
- up to 200 URLs, 50 documents, 20 extra pages — $269/month

5. How to Connect and Test

Go to https://DVCtechnologies.pro
Create a project (use your institution’s name or any name).
Open the Info Service setup page.
Upload your maps, routes, schedules, documents — training takes up to 120 minutes.
Fill in the activity type and contact details — this improves accuracy.
Test the service in Test Mode (free for at least 1 week):
- prepare 20–30 typical visitor questions;
- ask questions outside the knowledge base;
- ask specific questions about your institution.
To activate the service, contact support:
- WhatsApp: +9720585471086
- Email: info@division.business

6. How to Use

You receive a link to the Info widget, which can be placed:

on your official website;
on partner websites;
sent to visitors;
posted on social media.

You can also generate a QR code so visitors access the assistant on their phone.

The service works in text and voice mode, provides navigation help, and gives information about:

schedules;
terminals;
shuttle buses;
exhibitions;
services and facilities.

It can also connect the visitor to a human staff member.

7. Data Security

All data is stored on secure servers.
Used only to train and operate the service.
Not shared with external services.
Uses only the materials you upload or publish.

8. Limitations

The service does NOT:

perform legal or financial actions;
sign documents or process transactions;
use unverified information;
access closed databases without an API.

It may make mistakes if the data is incomplete or unclear.

Human staff is required for:

complex or conflict situations;
individual requests;
financial operations;
decisions requiring human judgment.

9. Integrations

Supports forwarding requests to staff through:

Some integrations require corporate access and are set up individually.

10. Speed and Load

Number of users: unlimited
No request limits — the system scales automatically

Average response time:

Text: 2–4 seconds
Voice: 4–8 seconds

11. Updates and Support

You can update materials yourself — new data is used almost instantly.
No manual retraining required.
Support via WhatsApp and Email.
Assistance with setup and behavior tuning.

12. Use Cases

Airports and train stations: navigation, flight/train schedules, terminals, shuttles, services.
Museums and exhibitions: routes, exhibits, event schedules, interactive tours.
Supermarkets and malls: finding stores, promotions, services, parking.
City public spaces: information, routes, schedules, notifications.

13. Quality Guarantee

The service becomes more accurate and helpful as you add more data about your location.

14. ROI and Efficiency

Service quality improvement:

fast answers increase visitor satisfaction;
no lost requests;
information available 24/7;
visitors receive help at any time, including nights and weekends.

For organizers and managers (e.g., shopping malls), this can be offered as a paid service for tenants.

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AI info service / is testing now