INFO Service for public spaces
1. Purpose and functions of the AI assistant
INFO Service is a multilingual digital assistant that works 24/7 and gives visitors quick, clear, and accurate information about a specific location: a building, airport, train station, museum, stadium, exhibition center, or any other public space.
INFO Service helps people find their way. It answers questions about locations, routes, schedules, services, rules, and infrastructure.
Example questions:
Where is the check-in desk?
When does the next shuttle leave?
Where is the nearest exit, restroom, medical point, or information desk?
INFO Service supports text and voice and works on mobile devices using QR codes placed around the location.
The assistant learns from your internal information:
Instructions and rules
Schedules
Descriptions of services and routes
One INFO Service can replace most of the on-site information staff.
4. Deployment and cost
You can set up INFO Service yourself for free. If needed, our specialists can do the full setup for you.
The setup cost depends on the size and complexity of the location.
Prices are listed here:
https://division.business/prices/
Payment is made by bank transfer.
No refunds are provided for completed services.
5. Connection and testing
Platform: https://DVCtechnologies.pro
No personal account is required — only a project registration.
Enter the project name (for example: “Airport T1 Info”), your email, and the confirmation code. The project is created automatically.
Next:
Upload information from your website, schedules, instructions, and other materials.
Add extra pages and documents if needed.
Setup usually takes 30–40 minutes.
For best quality, the information must be clear and consistent.
Avoid using several documents describing the same topic.
Be sure to fill in the business profile and contacts — this improves accuracy.
A free one-week test (INFO Test) is available:
Prepare typical visitor questions
Test complex navigation and route questions
Ask questions outside the assistant’s knowledge to see its behavior
To activate production mode:
WhatsApp: +9720585471086
Email: info@division.business
You can delete or recreate your project at any time.
The API is in beta testing.
6. Using INFO Service
You receive a link to the widget and a QR code. They can be placed:
At entrances, desks, and terminals
On navigation signs and stands
On the website of the building or airport
On tickets, wristbands, passes
On self-service info kiosks
Visitors scan the QR code or open the widget on their phone and receive answers in their own language, in text or voice.
The assistant can redirect a person to a staff member if the question is outside its scope.
Integration with Email, Telegram, and WhatsApp is available.
7. Data security
All data is stored on secure servers and used only for INFO Service.
No data is shared with third parties.
8. Limitations and competence
INFO Service provides information only about the location where it is installed.
Errors are possible if data is incomplete or contradictory.
Complex or conflict situations should be handled by the location’s staff.
9. Scaling and speed
Unlimited number of users
No request limits
Automatic scaling
Average response time:
Text: 2–4 seconds
Voice: 5–12 seconds
10. Data updates and support
You can update data yourself
INFO Service uses new information almost immediately
No manual retraining is needed
Support helps with behavior settings
Analytics and statistics modules are available individually for each location.
CRM integration — on request.
SDK is not available at the moment.
12. Examples of INFO Service use
Airports: terminal routes, shuttle schedules, check-in desks, security, baggage.
Train stations: platforms, train schedules, ticket offices, luggage storage, navigation.
Exhibitions and conferences: halls, exhibitors, events, room schedules.
Stadiums: sectors, entrances, service zones, parking.
Hospitals and clinics: buildings, rooms, registration, reception areas (no medical advice).
Municipal buildings: service windows, departments, procedures, working hours.
13. Quality guarantee
The more data you provide, the more accurate and useful INFO Service becomes.
14. ROI
INFO Service delivers exceptional efficiency and fast payback.
Savings:
Fixed cost for INFO Service
Lower load on information desks
Replacement of most of the info-service staff
Benefits:
Fast answers reduce lines
Visitors do not get lost and receive correct information
Support works 24/7